ICON Factory “Gold” Software Support
Specifically for the Icon TotalPass time clocks
Gold Support Includes:
Annual Software Maintenance
Unlimited Telephone and Email Support
Remote Login Assistance and Troubleshooting
All from USA employees in Portland, Oregon and Rochester, NY
-
Tech support with Icon's software engineers for one year.
-
Excellent support for a fairly complex system.
-
Covers all hardware and software TECHNICAL issues.
-
Icon will help you with Microsoft Windows issues as they relate to your Icon time system
-
Support is toll-free: 1 800 847 2232 xt 1
-
Icon is open 8:30am - 4:30pm Pacific Time; Monday - Friday (Portland, Oregon)
-
Multiple Clock Installation: For each additional terminal there is an extra cost. $99 each.
Upgrade to PLATINUM SUPPORT:
PLATINUM SUPPORT: Next Day Air Product Replacement Guarantee
+$100 Please call this in. Additional clocks are $99 each Gold, $149 each Platinum