Time Clock Technical Support Script

problem solved.

I went to the office and discovered that the computer FAX was set for receiving and should not have been.  It was picking up the time clock.
thanks again.




From: Joseph Wagner [mailto:timesource@hotmail.com]
Sent: Friday, February 01, 2008 9:43 AM
To: E. Modell
Subject: RE: Employee time clock icon pin 50 World Wide Trading

The MODEM:ATE1:telephone number thingie is found in the Clock List.
If you have the old one, ATDT whatever, replace it with this.
Note: When I said REPLACE the phone cables, I meant just that.  Use a different phone cable.
After you try everything else, remove the DSL filter from the clock line and try it that way.
We had DSL, went to cable and got better results.  Then went to T1 and now save several thousand dollars a year on internet and phone line and system expense.
Check out Deltacom, get a package deal.
Joe (Joseph J.) Wagner, G.M.
10387 Gandy Blvd. N. Suite 102D
St. Petersburg, FL 33702-2428

From: emodell@aaaaa.net
To: timesource@hotmail.com
Subject: RE: Employee time clock icon pin 50 World Wide Trading
Date: Fri, 1 Feb 2008 09:30:11 -0500

We moved right after Christmas so it's been working.  At first it was sharing a line with the FAX machine and did not work as the FAX machine kept answering the call from the computer.  So we changed the phone line that the time clock used and everything had been fine up until Tuesday of this week.The only change made was that I unplugged the time clock from the phone line for a short time to try faxing out from a computer on that line.  Then we plugged the time clock back in.When my computer calls the time clock, the time clock does begin to answer but then stops.

 This phone line is installed in one other location.  At the other location, we have a computer set up for faxing.  Up until Tuesday of this week, all was well.

 I'll go back and check what you said.  How do I check that it reads MODEM:ATE1:phonenumber" at the box?

 Also, I should t