Company Policies

How to Place your Time Clock Order

Employee Time uses an online catalog of products and an e-Commerce "shopping cart" to gather your items. 

Click the [Add to Cart] buttons to add items to your shopping cart.
2)  Review your shopping cart.
    Enter your information, includinig name, address, and- email
    At that time, it will compute and display your taxes and shipping fees, if any.

3) Enter your credit card information and put any custom notes you want in the "Comments" section and complete your order.
4) Now you will get a receipt for your purchase. 
5 The software sends us an alert about the order, we take over.
6) A second invoice will be sent within 8 working hours, along with tracking information.

7) We either ship from one of our four offices, or from the manufacturer.

Privacy Policy:
Your information is safe and kept private.  No customer's information is given to any parties outside of the order and fulfillment process.  Your information is not used for anything other than taking and fulfilling your order, warranty and technical support calls. We do not sell your information; we respect your privacy.  We use private data centers for the highest security.  Additionally, our eCommerce payment process implements industry standard encryption technology (SSL and TSL) to keep your sensitive information safe.

Returns and Cancellations:
Merchandise cannot be returned without first requesting a Return Merchandise Authorization Code (an "RMA"). 
The manufacturer will exchange defective merchandise within 30 days of delivery. You must first call the manufacturer.  In the event that you want to return it directly to us, you must provide us with the date you contacted the manufacturer, and the person you talked with.  Everyone has a name.

Returns and exchanges on Biometric equipment must go directly to the manufacturer, and not ETC.

Direct Returns to Employee Time Clocks:  
We only accept returns on time cards, ribbons, parts and Pyramid 7000 workshift timers, bells and buzzers.  Our ONLY return address - which is not the address on the invoice, is
          FTC/ETC  Attn:  Returns
          RMA #:
          85 Fox Water Trail
          Saint Augustine, Florida 30286

Software upgrades are not refundable. Customized equipment, such as indicia plates and mechanical time clocks, are non-refundable.
Non-defective merchandise has a 20% restocking fee up to 45 after date of purchase. In such a case, shipping is not refundable.
The customer must return it in the original manufacturer's packaging, in "as new" (unused) condition, shipped and insured at their own expense. 

All returns must have the RMA number clearly marked on the outside of the package.


Questions? Feedback? Please Contact Us.