Icon Time Systems technical support

We sell and service Icon Time Systems products, we have been doing this since 1991.  This is an actual correspondance from a customer in Honduras.  We solved the problem for her in a jiffy.

> August 17, 2009 6:44PM
> I am having trouble polling the punches from the clock, I sincerely don't know what is wrong. 
> Please help me because I tried polling the punches Aug 31 , but I could Not.
> We are now on the other pay period and I'm afraid we are doing nothing.
> Please reply
> Karen Haylock
Hi Karen,
1)Try rebooting the computer, 
2) Go to the time clock screen in the software and clock the test button on far right,
3) If you still can't communicate properly with time clock you may want to switch com ports as the one you are using my be going bad. 
4)lastly...inspect the cable and see if it has been pinched or damaged in any way.  If that is the case follow the link to purchase replacement cable.
Sent: Thursday, August 20, 2009 7:48 AM
Subject: TimeVue Issues
Karen,   Did my suggestions work with the TimeVue report issues?  I never heard back from you.
Trish Jetter - Sales & Service
Florida Time Clock, Inc. Est. 1991
10387 Gandy Blvd. N. Suite 102D St. Petersburg, FL 33702-2428 
Subject: Re: TimeVue Issues
Date: Thu, 20 Aug 2009 09:38:44 -0600
Hello Trish: Ive been very busy lately, I received your recomendations, I corrected them, but I was giving it a couple of days to print a report. I will let you know today thank you for checking on me regards Karen Haylock  
Re: TimeVue Issues?
From:  Karen Haylock (haylocks@globalnet.hn)
Sent: Wed 9/02/09 5:20 PM
To: Time Source (timesource@hotmail.com)
thank a million I solved the problem rebooting the computer