Detex TopGuard systems include a limited support call shortly after purchase, but most users quickly discover that questions arise long after initial setup. As systems grow, staff changes, and reporting needs increase, that single call is rarely enough.

The Detex Annual Technical Support Plan solves this problem by providing unlimited access to technical support for 12 months. Instead of trying to learn everything at once, you can get help whenever questions come up—throughout the entire year.

With paid annual support, you are not limited by the number of calls, checkpoints, guards, or tour complexity. This plan is designed to help you fully use the system’s capabilities over time.

What’s Included

Support Coverage	Unlimited calls for 12 months
Software Reinstallation	New computer or new operating system
Software Updates	Guidance and assistance
Training	New operators and new management
Checkpoint Setup	Add or modify stations
Tour Configuration	Single, multiple, overlapping, or shared tours
Reports & Exports	Report setup and data exports

No Usage Limits

The cost of annual support is not affected by:

Number of checkpoints (stations)
Number of guards
Number or complexity of tours

Why Annual Support Matters

Most customers discover that Detex systems can do far more than they initially realized. Annual support allows you to learn and expand gradually, with expert help available whenever you need it. This is the easiest way to get the most value from your Detex investment.